Shipping Information

Returns & Refunds policy

Complimentary ground shipping Same day Delivery

In-store collection available within 1 to 5 business days

Next-day and Express delivery options also available

Purchases are delivered in an orange or brown box tied with a Bolduc ribbon, with the exception of certain items.

See the delivery FAQs for details on shipping methods, costs and delivery times.

You are entitled to cancel your order within 10 days without giving any reason for doing so.

The deadline for canceling an order is 10 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

  • The goods were purchased in the last 30 days

  • The goods are in the original packaging

The following goods cannot be returned:

  • The supply of goods made to your specifications or clearly personalized.

  • The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

  • The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

It is the responsibility of the sender to provide full and correct address details and in the case of same-day deliveries ensure someone is available to accept the delivery.

If there is a need for re-delivery via Australia Post or courier due to error from the sender or receiver such as incorrect address details being provided or no one being available to accept the delivery, the cost of re-delivery will be 50% of product cost and 100% of shipping cost.

EXPRESS POST SHIPPING: We recommend choosing Express Post for quicker deliveries.

SAME DAY DELIVERY: Queensland city and suburbs – Please order by 10am for same day delivery to selected Queensland suburbs.

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